This guide is independent. We publish reviews and link to the operator, and we hold no player accounts. Identity checks and document review happen on the operator platform, never here.
Purpose of this policy
These rules exist to keep betting clean and to keep criminal money out of player wallets. This page explains how accounts are verified and how unusual activity is handled.
The wording follows the Bestbet aml policy, which sets one standard for every account on the platform. Where this summary and the official text disagree, trust the official text.
Who this policy applies to
The rules cover every adult who registers on the operator platform. They start with the first deposit and continue while the account stays open.
This review site is not the operator. We publish guides and link out, and we collect no identity documents at any point.
KYC checks explained
Know-your-customer checks confirm that the person behind an account is who they claim to be. The platform matches the name, date of birth and address on the account against the papers a player submits.
The operator applies a Bestbet kyc standard, so the same steps appear for every account. A simple case clears on the spot, while a manual review takes longer because a person inspects the file.
Documents normally accepted
Most checks need one document for identity and one for address. Accepted papers vary by country, so treat this list as a guide rather than a promise.
| Stage | What the stage checks | Documents often accepted |
|---|---|---|
| Identity | Name, date of birth, photo | National ID, passport, licence |
| Address | Where the player lives | Utility bill, bank statement |
| Payment | Ownership of wallet or card | Mobile money screenshot |
| Age | Player is 18 or older | Any identity document |
| Source of funds | Origin of larger deposits | Payslip, contract, statement |
The operator decides which papers it accepts and may ask for a second document. Confirm the current list on the official site.
Source of funds questions
Source-of-funds questions appear when deposits look large against a player's usual pattern. The operator may ask how the money was earned and who controls the account it came from.
Payslips, contracts or bank statements show where money came from. Send only what is requested, because extra files slow the review down.
Monitoring of transactions
Deposits and withdrawals are screened as they happen. Software flags patterns that sit outside a player's normal habits, such as a sudden jump in deposits.
Most flags clear after a quick look. The operator may ask for a short explanation or a document. Using payment methods in your own name lowers the chance of a question.
Reporting suspicious activity
When a review cannot be cleared, the operator files a report with the relevant authority under local rules. Staff cannot warn a player that a report has been made.
A report does not always mean the account is closed. Some accounts continue as normal while a case stays open.
Record keeping
Operators keep identity records, transaction logs and review notes for several years after an account closes. Retention periods follow local law.
This website keeps no such records. Our logs cover page visits only, and we cannot retrieve or amend a player file.
Data protection
Documents sent for verification stay on the operator platform and are handled under its privacy notice. Access is limited to staff who need the file for a check.
Players in Ethiopia can ask to see, correct or delete personal data, within the limits the law allows. Our privacy policy covers what this review site sees.
Player responsibilities
Verification runs smoothly when the account details are accurate from the start. A player who keeps documents ready saves days on a first payout.
- Register in your own legal name and real date of birth.
- Keep one account only, unless the operator confirms otherwise.
- Use payment methods registered in your own name.
- Submit documents that are clear, current and unaltered.
- Tell support when your address or phone number changes.
Breaking these rules can lead to a frozen account or a cancelled withdrawal. The operator decides the outcome in line with its terms.
Support with verification
Support can explain what is missing and how to send it. Contact the operator through live chat or e-mail and quote your case number.
- Open live chat or write to the operator's support address.
- State your player ID and the document that was refused.
- Ask exactly what is missing and in which format.
- Send the corrected file through the official upload link.
- Wait for the reply before resending the same file.
Telephone support on +251 91 887 6543 handles urgent cases during working hours.
FAQ about verification
-
Why was I asked for documents after months of play?
Rules require checks at particular moments, and a first withdrawal is one of them. A change of address can also trigger a review.
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How long does a manual review take?
Simple cases clear within a working day once the file is complete. Blurred or missing papers restart the clock.
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Do I send my documents to this website?
No. This guide holds no player accounts. Send documents only through the operator's official channels.
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Can I withdraw before verification is complete?
Most operators allow play but hold the first payout until checks pass. Confirm the rule on the official site.
Conclusion
Anti-money laundering rules touch every account, but they are easier to live with than they look. Accurate details prevent most delays later.
Verification happens on the operator platform under its own policy, while this site only publishes guides. Read the terms and privacy policy on the official site.